Contact
Our office open hour is 09:00-17:30(GMT +8:00) Monday to Friday, feel free to contact us at any time in following ways:
- After Sales: support@osee-dig.com
- Payment&Shipping: shopify@osee-dig.com
Shipping Policy
Dear customer, we hope you have a great shopping experience at osee online store!
Please check the following table for shipping:
| Ship To | Ship From | Carrier | Processing Time | Estimated Delivery Time | Shipping Fee | Import Fee |
|
|
US Warehouse | Fedex | 1 Work Day | 1-3 Days | Free for orders over 145$ | None |
| Japan |
JP Warehouse |
Sagawa /Others | 1 Work Day | 1-3 Days | Free for orders over 145$ | None |
|
Other |
CN Warehouse |
|
|
Depend on Areas | Needed (Automatically Generated at Checkout) |
Needed
|
1. US warehouse can only ship to US 48 Contiguous States, if US warehouse is out of stock but CN warehouse is not, orders from US 48 Contiguous States will be shipped from CN warehouse; monitors are free of shipping to US 48 Contiguous States, but there will be import fee.
2. URLs to track shipping:
FEDEX: https://www.fedex.com
SF Express: https://www.sf-express.com
3. Check our return and warranty policy before ordering.
4. Check our Amazon store if you need.
5. If you still have questions after reading this page, please contact sunny@osee-dig.com.
Refund
Osee accepts returns made within 30 calendar days from the date that customers receive osee products. There is no restocking fee for returns within 7 calendar days from delivery date. A 5% restocking fee will be charged for returns 8 to 30 calendar days from delivery date. This return policy is sole and exclusive for osee's products, osee and its vendors, agents, resellers and distributors disclaim all other return policies.
1.This right is limited to the original owner/user.
2. Please send a return request to support@osee-dig.com to start your return procedure, we don’t accept returned products without being informed in advance.
3. Please send back the same package as received, 100% refund will only be made upon osee’s inspection on the returned package being complete and showing no damages.
4. Refund will be partially made if any physical damage and/or missing part is found. At its own discretion osee decides how much refund to be made. Osee is held no responsibility for any damage occurred in transit.
5.All return shipping should be prepaid by customer.
6. Osee do not accept refund requirements for License Key products.
Osee also provides a 7 days price matching policy, if the price of the purchased goods drops within 7 days, please send an email to shopify@osee-tech.com to apply for refund within 14 days after placing the order, we will return the price difference after checking.
Warranty
Osee's all monitors come standard with 1 year warranty for hardware starting from the date of purchase, this warranty is sole and exclusive for osee's products, osee and its vendors, agents, resellers and distributors disclaim all other warranties.
1. The warranty is limited to the original owner/user.
2. Any defect in material or workmanship within one year will either be replaced with a new one or repaired at osee’s discretion.
3. DOA (dead on arrival) will be replaced with a new one.
4. Please send your request email including 1) your product's serial number, 2) pictures, videos and texts describing the symptoms of the product, 3) your invoice of the product to support@osee-dig.com.
5. Upon osee’s approval on the request, a RMA number will be issued within 3 work days.
6. For any replacement or repair within warranty, the customer should ship the monitor prepaid and osee burdens the shipping cost to the appointed destination.
7. Osee accepts repair request beyond warranty without labor fee charged, customers need to pay for the material cost and shipping fee for the round-trip.
8. EOL (end of life) products have a limited hardware warranty which is dependent on repair parts availability.
Osee-Certified Repair Center
To save you time on after-sales maintenance, osee has now opened after-sales repair center services in the United States and Japan.
Please choose a suitable mailing address according to the distance to save your maintenance costs!
Osee-certified repair centers in other countries and regions are being prepared intensively, Please stay tuned.
Osee US Repair Center:
Phone: +1-408-645-5671
Email: repairus@osee-dig.com
Address: 3350 Scott Blvd 61-02, Santa Clara, CA 95054
Open Time: 9:00-17:00 on weekdays
Osee JP Repair Center:
XB LLC
Phone: +81 3 6424 9641
Email: yoshiki_tanioka0430@outlook.jp
Address: #201 Runahaitsukamata, 7-54-5 Nishikamata, Ota-ku, Tokyo-to 144-0051, Japan
Open Time: 9:00-17:30 on weekdays
合同会社Xb(クロスビー)
[〒144-0051 東京都大田区西蒲田７丁目54-5ルナハイツ蒲田201］
[平日9時-17時30分(土日祝日除く］
Osee KR Repair Center:
Phone : +82-10-2510-6367
Email: rockchetch@gmail.com
Address: Room 663, Building A (Ga-dong), Sewoon Sangga, 159 Cheonggyecheon-ro, Jongno-gu, Seoul, Republic of Korea
Open Time : 09:30-18:30 on weekdays
Osee India Repair Centers:
North India – Noida, Uttar Pradesh
Qizar Solutions Pvt. ltd
Phone: 8448974455, 9599557197
Email: Support@qizarsolutions.com
Address: B-47, Ground Floor, Sector 63, Noida, UP-201307 (Near Sector 62 Metro Station)
Open time: 10:00-18:00 on weekdays
West India – Surat, Gujarat
Hi-Tech Broadcast
Phone: +91 9978088117
Email: prithvihitech@gmail.com
Address: 509-510, Poddar Arcade, Near Surat Railway Station, Varachha Road, Surat, Gujarat 395006 - India
Open time: 11:00-17:00 on weekdays
