Refund
Osee accepts returns made within 30 calendar days from the date that customers receive osee products. There is no restocking fee for returns within 7 calendar days from delivery date. A 5% restocking fee will be charged for returns 8 to 30 calendar days from delivery date. This return policy is sole and exclusive for osee's products, osee and its vendors, agents, resellers and distributors disclaim all other return policies.
1.This right is limited to the original owner/user.
2. Please send a return request to support@osee-dig.com to start your return procedure, we don’t accept returned products without being informed in advance.
3. Please send back the same package as received, 100% refund will only be made upon osee’s inspection on the returned package being complete and showing no damages.
4. Refund will be partially made if any physical damage and/or missing part is found. At its own discretion osee decides how much refund to be made. Osee is held no responsibility for any damage occurred in transit.
5.All return shipping should be prepaid by customer.
6. Osee do not accept refund requirements for License Key products.
Osee also provides a 7 days price matching policy, if the price of the purchased goods drops within 7 days, please send an email to shopify@osee-tech.com to apply for refund within 14 days after placing the order, we will return the price difference after checking.
Warranty
Osee's all monitors come standard with 1 year warranty for hardware starting from the date of purchase, this warranty is sole and exclusive for osee's products, osee and its vendors, agents, resellers and distributors disclaim all other warranties.
1. The warranty is limited to the original owner/user.
2. Any defect in material or workmanship within one year will either be replaced with a new one or repaired at osee’s discretion.
3. DOA (dead on arrival) will be replaced with a new one.
4. Please send your request email including 1) your product's serial number, 2) pictures, videos and texts describing the symptoms of the product, 3) your invoice of the product to support@osee-dig.com.
5. Upon osee’s approval on the request, a RMA number will be issued within 3 work days.
6. For any replacement or repair within warranty, the customer should ship the monitor prepaid and osee burdens the shipping cost to the appointed destination.
7. Osee accepts repair request beyond warranty without labor fee charged, customers need to pay for the material cost and shipping fee for the round-trip.
8. EOL (end of life) products have a limited hardware warranty which is dependent on repair parts availability.
Osee-Certified Repair Center
To save you time on after-sales maintenance, osee has now opened after-sales repair center services in the United States and Japan.
Please choose a suitable mailing address according to the distance to save your maintenance costs!
Osee-certified repair centers in other countries and regions are being prepared intensively, Please stay tuned.
Osee US Repair Center:
Phone: +1-408-645-5671
Email: service@swit.us
Address: 3350 Scott Blvd 61-02, Santa Clara, CA 95054
Open Time: 9:00-17:00 on weekdays
Osee JP Repair Center:
Email: yoshiki_tanioka0430@outlook.jp
Address:
XB LLC, #201 Runahaitsukamata, 7-54-5 Nishikamata, Ota-ku, Tokyo-to 144-0051, Japan
Open Time: Weekdays 9:00-17:30
［平日9時-17時30分(土日祝日除く］
